All repairs by WeFixGHDs have a 6 month return to base warranty. It is the responsibility of the customer to return the GHDs to us for any warranty repairs. We can offer an extended warranty of 12 months for an additional £10. This adds 6 month to the existing warranty. This can only be added during the existing warranty period.
We do not repair counterfeit GHDs. Counterfeit GHDs can be difficult to identify however the internal components are easily identifiable. If you have any doubts, we can help identify prior to posting or if you prefer, you are welcome to post them to us and we can identify them for you. We do not charge a penalty for receipt of counterfeit GHDs but we will not under any circumstances attempt to repair them. We can dispose of them if you wish or return them for the cost of the return postage.
We do not repair Platinum or Eclipse model ghds. Please do not send any ghds to us unless they have been identified as v3.x, v4.x or v5.x.
All repairs, warranty repairs, non-repairable items or change of mind returns are returned using a next business day delivery service at a fixed fee of £10 which includes postage and packaging. You can opt for an alternative service if you prefer however this may incur a service charge. Please contact us for further details..
All returns are covered by basic insurance to the value of the ghds in the condition they were sent to us. If your ghds are lost or damaged, this is the maximum you will be compensated is the pre-repair estimated value and on proof of loss or damage, the repair cost will be refunded at our discretion.
We can offer discounts for multiple GHDs sent at the same time, contact us for more information.
We aim to return all GHDs within 3 working days of receipt however this can vary as many factors are out of our control. We cannot repair an item until full payment has been received so for a prompt service it is important that you make your payment as soon as possible or pre-pay. We aim to return all items within 24 hours of payment. In some circumstances, non standard parts are ordered for repairs, this can impact repair times.
Once posted, your GHDs are with the courier, postage is normally 1 business days from postage. In the unlikely event they are delayed or lost we must wait until the courier investigates before we can claim. Claims can then take up to 30 days. We will always do our best to expedite this process.
In the unlikely event your GHDs are damaged in return transit you must send us photographic evidence of the packaging and the damage to the GHDs. This allows us to chase this up with the courier. Any damage to the packaging or signs of tampering must be reported to us. all boxes are sealed at each end.
We take no responsibility for loss or damage for the items you send to us. It is important that you package them securely and use a tracked service.
Please follow our packaging guidelines when sending items to us. We strongly recommend sending items to us via recorded delivery. We cannot accept responsibility for un-tracked items that are lost or damaged in the post.
You will be notified via email when your straighteners are dispatched. If more than 5 working days have passed since you sent the ghd’s in for repair and you have not received the straighteners back or heard from us you can request an update via the ticket system or call us on 01695 550066.
All of our repairs come with a warranty of six months from the date of the repair. If your straighteners become faulty with a similar problem within the warranty period they can be returned to us for a warranty repair service. Please make sure you send a copy of your documentation along with return address and contact telephone number with a note explaining. We will endeavour in most cases to return your warranty repair within 5 working days of receipt. There should be no additional fee to pay to us other than return postage which is at cost price. Please contact us with any further details you require about the warranty.
GHDs operate at a high temperature and for that reason, recommend always testing the irons on a small area of hair before styling. If the irons do overheat turn the power off and contact us.
We are not in any way affiliated with Jemilia Ltd or their trademark of ghd. We are an independent business specialising in the repairs of ghd products and other electronic items. We use the name ghd in reference only to the product we repair.
