All repairs by WeFixGHDs have a 6 month return to base warranty. It is the responsibility of the customer to return the GHDs to us for any warranty repairs. We can offer an extended warranty of 12 months for an additional £10. This adds 6 month to the existing warranty. This can only be added during the existing warranty period.
We do not repair counterfeit GHDs. Counterfeit GHDs can be difficult to identify however the internal components are easily identifiable. If you have any doubts, we can help identify prior to posting or if you prefer, you are welcome to post them to us and we can identify them for you. We do not charge a penalty for receipt of counterfeit GHDs but we will not under any circumstances attempt to repair them. We can dispose of them if you wish or return them for the cost of the return postage.
We do not repair Platinum or Eclipse model ghds. Please do not send any ghds to us unless they have been identified as v3.x, v4.x or v5.x.
All repairs, warranty repairs, non-repairable items or change of mind returns are quoted using 2nd Class signed for service. You can opt for 1st Class if you prefer or any other Royal Mail service. All returns are charged at the current cost price. Prices Here. At present, the cost price for 2nd Class signed for is £3.95.
All returns are covered by the level of insurance provided with the chosen postage option. For example, both 1st class signed for and 2nd class signed for come with a maximum of £50 insurance compensation. If your ghds are lost or damaged, this is the maximum you will be compensated by Royal Mail. Proof of value will be required and you will receive the full compensation offered by Royal Mail, we do not take any of this. We fully undertake the claims against Royal Mail for our customers for any loss and damage however you will be requested for photographic evidence in the event of damage or to complete a form, sent by Royal Mail if it was lost.
We can offer discounts for multiple GHDs sent at the same time, contact us for more information.
We aim to return all GHDs within 3 working days of receipt however this can vary as many factors are out of our control. We cannot repair an item until full payment has been received so for a prompt service it is important that you make your payment as soon as possible or pre-pay. We aim to return all items within 24 hours of payment. In some circumstances, non standard parts are ordered for repairs, this can impact repair times.
Once posted, your GHDs are with Royal Mail. 2nd Class postage normally takes 3 working days. In the unlikely event they are delayed or lost we must wait 10 working days from the expected delivery date before we can report them lost. Claims can then take up to 30 days from Royal Mail. We will always do our best to expedite this process. If you have any concerns over the level of cover or tracking with 2nd class Recorded delivery, then we would recommend Royal Mail Special Delivery as an upgrade. See upgrade options
In the unlikely event your GHDs are damaged in return transit you must send us photographic evidence of the packaging and the damage to the GHDs. This allows us to chase this up with the courier. Any damage to the packaging or signs of tampering must be reported to us. all boxes are sealed with anti-tamper tape.
We take no responsibility for loss or damage for the items you send to us. It is important that you package them securely and use a tracked service.
Please follow our packaging guidelines when sending items to us. We strongly recommend sending items to us via recorded delivery. We cannot accept responsibility for un-tracked items that are lost or damaged in the post.
All our repairs are dispatched Royal Mail Special delivery unless you specify otherwise. You will be notified via email when your straighteners are dispatched. If more than 5 working days have passed since you sent the ghd’s in for repair and you have not received the straighteners back or heard from us you can request an update via the ticket system or call us on 01695 550066.
All of our repairs come with a warranty of six months from the date of the repair. If your straighteners become faulty with a similar problem within the warranty period they can be returned to us for a warranty repair service. Please make sure you send a copy of your documentation along with return address and contact telephone number with a note explaining. We will endeavour in most cases to return your warranty repair within 5 working days of receipt. There should be no additional fee to pay to us. The customer incurs the costs of sending the ghds to us, we cover the return postage unless the items are not covered by warranty. Please contact us with any further details you require about the warranty.
GHDs operate at a high temperature and for that reason, recommend always testing the irons on a small area of hair before styling. If the irons do overheat turn the power off and contact us.
We are not in any way affiliated with Jemilia Ltd or their trademark of ghd. We are an independent company specialising in the repairs of ghd products and other electronic items. We use the name ghd in reference only to the product we repair.
