Terms and conditions
These terms apply to every ghd repair carried out by WeFixGHDs.
Warranty
All repairs by WeFixGHDs have a 6 month return to base warranty from the date of the repair. It is the customer's responsibility to return the ghds to us for any warranty repair. The warranty covers the parts we fit and does not include accidental damage.
We can extend the warranty to 12 months for an additional £10, which adds 6 months to the existing warranty. The extension can only be added during the existing warranty period.
If your straighteners develop a similar fault within the warranty period, return them to us for a warranty repair. Please include a copy of your paperwork, your return address, a contact phone number and a note explaining the fault. In most cases we aim to return warranty repairs within 5 working days of receiving them. There is no charge for the warranty repair itself, other than return postage.
Models we repair
We do not repair Platinum, Platinum+, Chronos or Eclipse model ghds. Please do not send ghds to us unless they have been identified as v3.x, v4.x, v5.x, ghd Gold, Max or Mini, or 2022 ghd Original models.
Counterfeit ghds
We do not repair counterfeit ghds. They can be hard to identify from the outside, but their internal components are easy to recognise. If you're unsure, we can help identify them before you post them, or you can post them to us and we'll check them for you.
We do not charge a penalty for receiving counterfeit ghds, but we will not attempt to repair them under any circumstances. We can dispose of them if you wish, or return them for the cost of return postage.
Payment
We diagnose the fault and tell you the price before any work is done. If you agree, we carry out the repair and send you an invoice. Payment is due once the repair is complete, and we return your ghds once full payment has been received, so for a prompt return please pay as soon as you can. You can also ask to pay before we diagnose the fault. If a repair needs parts that are not covered by the standard repair price, we will tell you the cost before any work is done.
We can offer discounts when several ghds are sent at the same time. Please contact us for details.
Return postage
All repairs, warranty repairs, items that cannot be repaired and change of mind returns are returned using a next business day delivery service, at a fixed fee of £10 including postage and packaging. You can ask for an alternative service, which may incur a different charge. Please contact us for details.
All returns are covered by basic insurance to the value of the ghds in the condition they were sent to us. If your ghds are lost or damaged in return transit, the most you will be compensated is their estimated value before repair. On proof of loss or damage, the repair cost may also be refunded at our discretion.
Repair times
We aim to return all ghds within 3 working days of receipt, but this can vary as many factors are outside our control. We aim to return items within 24 hours of payment. Where non-standard parts need to be ordered, repairs can take longer.
Once posted, your ghds are with the courier, and delivery normally takes 1 business day. In the unlikely event they are delayed or lost, we must wait for the courier to investigate before we can claim. Claims can take up to 30 days. We will always do our best to speed this up.
You will be notified by email when your straighteners are dispatched. If more than 5 working days have passed since you sent your ghds for repair and you have not received them back or heard from us, you can ask for an update by replying to any of our emails, or by calling us on 01695 550066.
Damage in transit
If your ghds are damaged on their way back to you, please send us photographs of the packaging and of the damage to the ghds, so we can take this up with the courier. Any damage to the packaging or signs of tampering must be reported to us. All our boxes are sealed at each end.
Sending items to us
We take no responsibility for loss or damage to items on their way to us. Please package them securely, following our packaging advice, and use a tracked or recorded delivery service. We cannot accept responsibility for untracked items that are lost or damaged in the post.
Using your ghds
ghds operate at a high temperature, so we recommend testing them on a small area of hair before styling. If they overheat, switch them off and contact us.
About us
WeFixGHDs is an independent business specialising in the repair of ghd products and other electronic items. We are not affiliated with Jemella Limited or the ghd trademark in any way. We use the name ghd only to refer to the products we repair.
WeFixGHDs, 56 New Court Way, Ormskirk, Lancashire, L39 2YT. Phone 01695 550066, email help@wefixghds.com.